
Guest Information & Travel Guide

Booking & Cancellation Policies
How do I confirm my reservation?
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To confirm your reservation, please provide a credit or debit card. The full reservation amount will be charged on the day of check-in.
What is the cancellation policy?
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Before December 1st, you can receive a 50% refund
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December 1st-15th 30% refund
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Refunds unavailable past December 16th
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We highly recommend purchasing travelers insurance for this reason!
What if I need to cancel due to a positive Covid-19 test or other virus?
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No refund or transfer is available. We recommend monitoring health and travel guidelines in the two weeks prior to travel.
What if Alaya Panama cancels my reservation?
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In the unlikely event that we must cancel your reservation, we’ll strive to refund recoverable costs. Alaya Panama is not responsible for related expenses, such as flights or lost work.
Is travel insurance recommended?
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Yes, we strongly advise all travelers to purchase travel insurance to cover unforeseen circumstances.
Transportation & Access
Where is Alaya located?
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You can find us on Waze or Google Maps as Alaya Panama. GPS coordinates: 7º26’41”N 80º15’58”W.
What airport do I fly into?
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International flights arrive at Tocumen International Airport (PTY) in Panama City.
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You are responsible for purchasing international flights to Panama. This is not included in the retreat cost.
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Retreat Information:
Included in the Retreat Package
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Private Plane Transportation:
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Flight from Panama City to the retreat center at Alaya early morning February 9th.
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6 nights of luxury accommodation in sleek newly constructed lush Biodomes
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Welcome Reception:
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Welcome Drink: Refreshing beverage upon arrival.
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Sunset Dinner:
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A specially prepared meal to enjoy as the sun sets, marking the start of the retreat.
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Access to Retreat Grounds & Facilities
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Yoga Shala and Restaurant access at all time
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Curated Activities:
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Daily activities and sessions offered on an optional basis—participate at your leisure.
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Sessions focused on nervous system regulation, mindfulness, and personal exploration.
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Meals During the Retreat:
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All meals provided throughout the retreat, including a farewell breakfast on February 15th before departure.
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Not Included in the Retreat Package
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International Flights:
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Round-trip airfare from your home country to Panama City.
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Optional Overnight Stay in Panama City:
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Any costs associated with staying in Panama City on February 8th for early arrival.
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Return Travel Arrangements:
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Transportation back to your final destination from Panama City after the retreat ends.
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If departing on February 15th, evening flight arrangements should be made independently.
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How do I get to Alaya from Panama City?
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​Domestic flight from Marcos A. Gelabert Airport in Panama City to Pedasi is included in the cost of the retreat.​​
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If you miss or are unable to fly on the included domestic flight, you are PERSONALLY responsible for your own transportation to Alaya, options below:
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By Car: Car rentals start at $30/day. The trip is approximately 6 hours (350 km) and costs $20-$35 in fuel. We recommend using Waze and traveling through Pedasi.
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By Shuttle: Several services operate between Panama City and Playa Venao:
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My Pink Bus: VIP shuttle (no service on Saturdays).
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Venao Tours: Daily shuttle service.
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Beach Break Shuttle: Playa Venao to Panama City, private shuttles upon request.Shuttles will drop you at Playa Venao, where we can arrange to pick you up.
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Private shuttle service to Alaya is also available ($120-$200).​
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Packing List
What should I bring?
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Light layers for mornings and evenings.
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Comfortable shoes for varied terrain and sandals for the beach (sand is hot!)
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Sunscreen and bug repellent.
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Biodegradable toiletries are provided; please use these to support our water recycling efforts.
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Towels, beach towels, yoga mats, and equipment are also provided.​​
Special Food Requests & Allergies
Do you accommodate dietary restrictions?
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Yes, our restaurant offers vegetarian and vegan options. Please inform us of any dietary requirements before arrival to ensure we meet your needs.
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Check-In & Check-Out
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What are the check-in and check-out times?
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Check-in is from 3 pm, and check-out is by 11 am. If you need an earlier check-in or later check-out, please check availability with reception.
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Internet & Cell Service
Is WiFi available?
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Yes, WiFi is accessible in all rooms and common areas.
What cell service provider works best?
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TIGO provides the best cell service in the area
Kids & Pets Policies
Are kids allowed?
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No, due to our resort’s intimate atmosphere, we accept guests aged 16 and older.
Are pets allowed?
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Only service animals or approved support animals are permitted.
Weather & Bug Information
What’s the weather like?
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Rainy Season (May-November): Hot and cloudy.
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Dry Season (December-April): Very hot and windy.
How’s the bug situation?
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There are some bugs, especially during the rainy season, but precautions such as repellent and long sleeves help minimize exposure.
Additional Services & Amenities
Gratuities
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General staff tips are included in the cost of our retreat. Spa therapists, wellness instructors and excursion guides tips are not included. Tipping is discretionary.
Medical Services
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Emergency medical services are available 20 minutes away in Tonosi, with a doctor available for house calls in Playa Venao. The nearest pharmacy is 3 minutes away in Cañas.
Water Safety
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Our on-site well water is filtered and safe to drink. Ice is available at the bar. Refillable Alaya water bottles are also available for purchase.
Safety & Security
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Cañas is a safe town, and Alaya is gated with on-site staff available 24/7. We recommend using the in-room safe for valuables.
Laundry Services
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Laundry is available for $15 per load. A laundry bag can be requested at reception.
Currency & Payments
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The currency in Panama is the USD. Most businesses accept credit cards, though small fees may apply.
Electricity
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Power outages occur occasionally; however, we have a generator to support essentials. Appliances will resume function shortly after restoration.
Climate Control
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Every dome has A/C.
Coworking Spaces
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Coworking rates: $3.50/hour, $12/4 hours, or $20/full day.